Frequently Asked Questions.
How do I place an order on Shoppertree?
Simply browse our collection, select your preferred size and color, add the item to your cart, and proceed to checkout. Follow the payment instructions to complete your purchase.
Do you offer Cash on Delivery (COD)?
COD availability depends on your delivery location and order value. The option will be displayed at checkout if available for your area.
What payment methods do you accept?
We accept UPI, Debit Cards, Credit Cards, Net Banking, Wallets, and other secure online payment methods available during checkout.
How long does delivery take?
Most orders are delivered within 3–7 business days across India. Delivery timelines may vary based on your location and product availability.
How can I track my order?
Once your order is shipped, you will receive a tracking link via email or SMS to monitor your shipment status.
Is shipping free?
We frequently offer free shipping promotions. Any applicable shipping charges or free shipping thresholds will be displayed during checkout.
Can I cancel my order?
Yes, orders can be cancelled before they are shipped. Once dispatched, cancellation may not be possible.
What is your return policy?
If you receive a damaged, defective, or incorrect product, you can request a return or replacement according to our Refund & Returns Policy.
How do I request a return or exchange?
Contact our customer support team with your order number and product details. Our team will guide you through the return or exchange process.
When will I receive my refund?
After the returned product passes quality inspection, refunds are processed to the original payment method within 5–7 business days.
How do I choose the correct size?
Each product page includes a size guide to help you select the perfect fit. If you’re unsure, contact our support team for assistance.
Are the product colors exactly the same as shown in images?
We strive to display accurate colors. However, slight variations may occur due to screen settings and lighting conditions.
Do you offer clothing for kids, women, and men?
Yes. Shoppertree offers a wide range of fashion apparel for men, women, boys, and girls.
Are your products made from quality fabrics?
Yes. We carefully select fabrics and materials to ensure comfort, durability, and style across our collections.
How can I contact customer support?
You can reach us via:
- Email: reachus@shoppertree.in
- Phone: +91 8076125283
Is my personal information secure?
Absolutely. We use secure technologies and follow privacy standards to protect your personal and payment information.
Do you offer discounts and seasonal sales?
Yes. We regularly run special offers, festive sales, discount coupons, and exclusive deals for our customers.
Can I create an account on Shoppertree?
TYes. Creating an account allows you to track orders, save addresses, view order history, and enjoy a faster checkout experience.
What should I do if I receive a damaged product?
Please contact us within 48 hours of delivery with photos of the product and packaging. We will resolve the issue as quickly as possible.
How can I stay updated on new arrivals and offers?
Subscribe to our newsletter and follow us on social media to receive updates on new collections, fashion trends, and exclusive discounts.
Yes, orders can be cancelled before they are shipped. Once dispatched, cancellation may not be possible.